- What payment methods do you accept?We currently accept payments through PayPal. For more details please see our “Shipping & Payment” page.
- What are my shipping options?We ship worldwide via Registered Air Mail. For more details please see our “Shipping & Payment” page.
- What countries do you ship to?We ship worldwide including Europe, USA, Asia and Australia.
- How much does shipping cost?We offer free shipping on all orders worldwide.
- How long does a standard delivery take?On average, about 10-23 days are needed for the arrival.
- How can I track my order?You can track your order easily and conveniently once your item has been dispatched. Please see our “Order Tracking” page.
- How do I make a return?For return process and return eligibility requirements please see our “Return Policy” page.
- Can I exchange my order?We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
- How long will it take to receive my refund after I shipped my return?Within 7 business days after we receive and accept the package.
- I’ve ordered two or more items, but only received one, why?
In some cases items from the same order will be split into different packages in order to avoid excess customs charges and additional shipping fees.
- How do I keep my account safe?In order to keep your account safe, we recommend you follow the simple steps below.
- When setting your password, it must be at least 6 characters and contain at least one uppercase letter and a number. The longer your password is, the more secure it is.
- Use a unique password on KidShopGlobal.com, using an unique password will ensure that if your password is disclosed on another website, it cannot be used on KidShopGlobal.com
- Do not use the same password for your email accounts as you do on sites like KidShopGlobal.com.
- Change your password periodically. While we do not require users to change passwords after a period of time, it is recommended to update your password periodically.
- Change your password if you suspect that any of your accounts you use online on any website has been compromised.
If you have any other questions, please contact us.